Financial Assistance Information
Medical Exemption (Delay Discontinuation of Service)
A Medical Alert Code can be placed on your account if you, or a family member who lives with you, has a medical condition that qualifies as a medical emergency with life threatening consequences without electricity.
This code does not exclude the account from disconnection of service for non-payment. It only allows you extra time to pay the bill or to relocate the patient prior to disconnection of the service. A Customer Physician Certification Form must be filled out and signed by a physician in order for the medical alert code to be placed on the account. To request a Customer Physician Certification Form contact City Services Customer Service at 501-975-8888 or click here.
Delayed Account Billing (For customers solely dependent upon fixed monthly income)
The North Little Rock City Services Department offers a Delayed Account Billing Service to qualified customers. This program assist customers whose financial welfare depends solely upon the receipt of monthly income from Social Security, Retirement, Child Support Payments, or other Government Assistance. The program sets the payment due date for the 5th or 10th of the month depending on the billing schedule date of the account. To receive additional information regarding this program or to request a Delayed/Deferred Billing Form contact City Services Customer Service at 501-975-8888 or click here.
Low Income Form (sales Tax Exemption)
Under Arkansas law (Act 120 of 1983), a sales tax exemption applies to the first 500 kilowatts of electric energy used. The City of North Little Rock also applies a low-income rate to the first 500 kilowatts of electric energy used. These exemptions are for customers whose total household income is $12,000 per year or less. To receive additional information regarding this program or to request a Low Income Tax Exemption Form contact City Services Customer Service at 501-975-8888 or click here.
Electric Hot Water Tank Billing Rate
Customers with an electric hot water tank of thirty gallons or more may qualify for a special billing rate. If you feel that you may qualify for this special billing rate, contact the City Services Customer Service Department at 501-975-8888 to request an appointment for an in-home verification.
Extension of Time to Pay the Current Bill
If you need additional time to pay the current electric bill, beyond the bill due date, contact a Customer Service Representative at City Services. The Representative will be able to review the account and discuss the request.