New Electric service requests are handled at North Little Rock City Services at 120 Main Street in downtown North Little Rock. A $100 deposit is required on residential service connections.

Contact Customer Service at North Little Rock City Services by calling 975-8888 or by visiting the office at 120 Main Street.

North Little Rock City Services and the Electric Department are open from 8 am to 4:30 pm, Monday through Friday.

North Little Rock Electric Department is now using online e-Account for online bill utility payments. Click here for more information. You can also pay your Electric Bill online through most banks. To pay by phone, call 501-975-8889.

Contact Customer Service at North Little Rock City Services by calling 975-8888 or visiting the office at 120 Main Street.

An outage is a sudden loss of power due to forces or events outside of our system, such as storms, vehicle collisions, animal interference, etc. If you have been affected by an outage, please report this by calling the Automated Outage Reporting System at 1-888-728-4004.

Call 1-888-728-4004. North Little Rock has implemented a high volume call answering system so that customers can report outages, receive updates on power restoration status and power on verification call backs. The system is operated by 21st Century Communications. The special phone number to report outages is 1-888-728-4004.

• Trees and limbs being blown into lines by high winds
• Trees and limbs falling on lines due to snow
• Lines being broken by ice buildup
• Poles being broken by high winds
• Poles being broken by vehicle accidents
• Wildlife coming in contact with energized lines
• Lightning
• Equipment problems

During a widespread outage, power is normally restored in the following order to get the largest number of customers on as quickly as possible:

• Substations
• Main feeder lines
• Other three phase lines
• Single phase lines
• Single transformers
• Single customers

Most portable generators are only powerful enough to run a few necessary appliances in your home. You should never plug your generator into an outlet in your home. If a generator is connected to an outlet in your home, the electricity can travel out onto the Electric Department's lines and through transformers creating a life-threatening situation for North Little Rock Electric employees trying to restore power.

However, generators can be used if connected properly. Please contact someone in the Engineering Department at 372-0100 for instruction on how to do this.

Your neighbor could be served off of a different transformer or main line. For instance, your service could come from a line in the back of your house, and your neighbor across the street could be served from a line running along the street in front of your houses. In the event that your power hasn't been restored but your neighbor's has, please call to report this.

There can be a number of reasons for this. For practical ideas to help you save energy, click here for Bright Ideas!. North Little Rock Electric also offers free home energy audits. Find more information here.